Our broadband service is delivered by satellite. That means that if you can see the sky from where you live, we can deliver fast broadband there already. 

We don’t need fibre, we don’t need copper wires, we don’t even need mobile phone masts. Our broadband already covers the whole of the UK with fast reliable broadband now.

Getting satellite broadband is now great value and simple. A small (74cm) dish is installed outside and a single cable connects to an indoor modem – that’s it – all over in 1-2 hours. Where we provide hardware as a part of our monthly service charge, it means that we will always be responsible for it and either repair it or replace it free of charge if it breaks-down.  

Getting it installed

We offer up to 20Mbps download speed with a data package to suit your needs. Because satellite uses completely different technology to BT and the ADSL network, it doesn't suffer from problems like being too far from an exchange or an ageing network.

Jargon busting...

The list of technology jargon and acronyms seems to get longer and longer everyday, here's a few common broadband terms and words you might come across. Hope this helps.

3G

Mobile phone technology that includes services and applications with faster access to the web.

ADSL

Asymmetric Digital Subscriber Line - the technology that allows you to receive broadband using existing telephone networks. It works like a fast telephone line that is always connected to the internet.

Bandwidth

This is the amount of data that can be transferred over a connection usually expressed in bits/bytes per second (bps). This is a single unit of data — and in broadband terms this means the unit of transmitted data. A kilobit (Kb) is 1,000 bits. A megabit (Mb) is 1,000,000 bits.

Broadband

Broadband is a faster version of the internet that works at higher speeds because of an increased bandwidth. The most commonly used form is ADSL (Asymmetrical Digital Subscriber Line) which is an upgraded home telephone line. Broadband can also be obtained through fibre-optic cable, mobile or the new generation of fast, reliable Ka satellites.

Cable broadband

Much like cable television and telephone services, broadband is carried through a fibre optic cable buried under the ground.

Chatroom

An online area, or part of a website, where two or more people can ´talk´ in real time by typing messages.

Data

A general term for videos, text, pictures or sound stored on, processed, sent or received by your computer.

Dial-up internet

This is when your computer calls your Internet Service Provider (ISP) as you connect to the internet — this can normally be heard with a dialling tone. This means you have to establish a new connection each time rather than staying online as with broadband.

Download

Moving files from the internet on to your PC.

Downstream

This is data that goes from the internet to your computer — so for example emails, downloading from the internet, etc.

DSL

Digital Subscriber Line - this technology transfers data over a phone line without interference.

Ethernet

This is a network standard for data transmission, most commonly used on local area networks (LANs) such as in the workplace. New systems are now capable of running at 1,000Mbps.

Exchange

The service area that your connection is associated with. For example if you are unable to receive broadband where you live it is because you are not within range of a broadband exchange.

Fair Access policy

The Fair Access policy (FAP) covers the traffic management criteria set by the satellite operator, it's designed to ensure that all users are able to receive equitable access to our services. In the event that your usage exceeds that set by the satellite operator to define a Heavy User, you will see your speeds restricted during periods of high network usage. See Fair Access Policy for more details.

FTP

File transfer protocol — a process of obtaining and uploading files to and from the internet.

GPS

Standing for Global Positioning System. This allows the user to know exactly where they are on earth and is now used within mobile-broadband technology.

Heavy User

A user defined by the satellite operator as using disproportionately more data than other package customers, as set out in the prevailing Fair Access Policy. A Heavy User will see their speeds reduced during periods of high network usage. For more information please go to the Fair Access Policy page for more details.

Internet protocol

This enables information to be routed from one network to another. The information is sent in packets and then reassembled into information when it reaches its destination.

Instant messaging

A service that allows you to ´chat´ with another internet user in real time by typing.

IP address

An individual number attributed to every computer on the internet for identification purposes.

ISP

Internet Service Provider - the company that supplies your connection.

Ka band

Is the specific frequency spectrum used to provide next generation Ka technology satellite broadband services.

KaSat

Is the name of the Skylogic satellite that provides the next generation Tooway next generation Ka technology satellite broadband services

Landline

is the telephone line in a home — not a mobile, but a routed line.

Latency

The time taken for a signal to pass from your computer to the satellite. Most commonly stated as around 0.7 seconds for satellite.

LLU

Local Loop Unbundling - when a provider rents space from the exchange and then sells its own services on the line.

Mbps

Megabits per second. This measures how quickly data can be transmitted.

Modem

The device that allows your PC to connect to the internet via your telephone line — previously they had to be plugged in, but now they are inbuilt within computers.

Pay-as-you-go broadband

This means you only pay for your actual usage — that is, downloads and uploads, looking at websites, emails, etc. You pay based on the time you spend online.

Ping

When a message is sent to another computer and the command waits for a response. This is a method often used to check if a network is reachable.

Protocol

A command sent from one computer/network to another.

Router

With a router you can set up your own home network because it will buffer and forward data. It connects the Internet Service Provider´s network together with the LAN at home through a single broadband domain. So instead of paying for a connection for each PC, the router allows you to put your home network on the same connection.

Satellite broadband

An alternative to ADSL that uses a satellite connection to provide a permanent connection to the internet.

SDSL

Symmetric Digital Subscriber Line - allows more data to be sent over existing copper telephone lines at rates up to 3Mbps.

Speed

The rate at which you can send or receive data. It is usually measured in megabits per second or "Mbps" for short. In the UK, all our quoted speeds for download or upload are a maximum speed and so we use the phrase "up to" with all our satellite broadband speeds.

Streaming

Allows the user to watch/listen to a download as the download commences in the background. This is most common with live streaming, such as with commentary from sports events, etc.

Tooway

This is the brand name for a range of consumer and business satellite broadband services provided via the KaSat satellite.

Upload

Transferring files from your computer to the internet.

VLAN

A virtual local area network. This is a network of computers that behaves as though they are connected to the same wire even though they might actually be on different sections of the LAN.

VOD

Video on Demand - a technology or service that allows a video feed to be called on near instantaneously for viewing, usually for a fee.

VoIP

Voice Over Internet Protocol — allowing you to make telephone calls using the internet. These can be free for example using Skype or they can be a complete fixed line replacement service where you connect your existing telephone system/wiring into a special router which allows you to .

Wireless broadband

This is when a broadband connection provided without wires such as when using a laptop or through a mobile phone to connect to a wireless signal. Wireless networks are most commonly set-up by adding a wireless router which plugs into the Broadband Modem and uses radio waves to link users.