Brits not happy with unreliable broadband header image

Published: 30th Jan 2014

The number of people who are unhappy with the reliability of their broadband has increased. 

This is according to new statistics from Ofcom that show satisfaction with internet services dropped from 88 per cent in 2012 to 83 per cent last year. People are happier with other communications services such as telephone and digital TV, which have remained unchanged over the past 12 months at 94 and 93 per cent respectively. 

However, the least reliable sector is mobile phones, with only 82 per cent of customers satisfied with their service.

Ofcom said people are least happy with communications reliability in rural areas, which is unsurprising as coverage levels tend to be much less developed in the countryside.

Individuals living in such areas could benefit from switching to satellite broadband as this technology is ideally suited to rural locations as it does not require any infrastructural development to function.

Ofcom's research also revealed the average price of broadband services has fallen 48 per cent over the past eight years. Meanwhile broadband take up has increased from just six per cent of the population in 2003 to 72 per cent at present. 

The telecoms watchdog said the current average connection speed in the UK is 14.7 Mbps, which is up from 3.6 Mbps in November 2008.

While the typical broadband service reaches this speed, many people across the country are forced to rely on connections that are much slower. Ofcom found the average speed in rural areas is just seven Mbps and this will be even lower in some of the country's most remote locations. 

Satellite broadband is one of the best options for people living in such places, as it can provide speeds of up to 20 Mbps regardless of location.

The technology has recently been recognised by the government as a means of bringing better broadband to the hard-to-reach areas that will miss out in its own rollout of super-fast internet.