Three quarters of Brits unhappy with broadband engineers header image

Published: 5th Nov 2013

The majority of Britons are unhappy with the service they received when forced to call out an engineer for broadband problems.

This is according to a new survey by ISPreview, which found more than 75 per cent of respondents did not think the engineer fixed the issue to their satisfaction. 

Some 89 per cent of people said they have had to call out an engineer to resolve a broadband or phone problem, while nearly 72 per cent have done so three times or more since 2010. 

ISPreview's survey also revealed the typical waiting time for an engineer to come out to a property is five working days, with 81.6 per cent of respondents saying the process took this long. 

Just over four per cent of people had to wait ten working days, while around three per cent had to do so for 15 working days or more.

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