Published: 3rd Jan 2013
Consumers in Bellingham found themselves unable to draw their pension or state benefits after a broadband outage in the local post office meant it was unable to provide these services for 11 days over the festive period - one of the busiest times of year for the establishment.
BT has been criticised for the problem, with sub-postmistress Wendy Telfer claiming that it "really affected" people in the area.
Ms Telfer went as far as to offer people her own money for a short-term loan, reports BBC News.
The telecoms firm is investigating the reasons behind the outage and has apologised for any inconvenience it caused.
Her income has been affected by the problem as she only gets paid when payments are being processed properly, Ms Telfer added.
People suffering from poor ADSL connections may wish to consider Tooway 8 broadband, a satellite service specially designed for rural or isolated areas.
Posted by Justin McKenzie
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