Sky 'struggling with broadband speeds' header image

Published: 24th Jan 2013

Sky has apologised after some of its customers complained of hugely reduced download speeds at peak times.

Speaking to the Register, the organisation confirmed that an influx of new users has left the network running over capacity in some parts of the UK.

One person in North Wales told the news provider that their connection speed had dropped from 14 Mbps to just two Mbps in the evenings.

"We are aware of the issue and are adding new capacity to those exchanges as soon as we can. We apologise to all customers who have been impacted by this issue," a spokesperson for Sky was quoted as saying.

The company was also forced to apologise to its Isle of Wight customers earlier this month, after some of them experienced internet problems.

People who live in remote areas such as the Isle of Wight are increasingly turning to satellite broadband because it is fast, reliable and does not penalise households in less densely populated parts of the UK.

Posted by Mark Wynn