Skye residents set to raise broadband issues with BT header image

Published: 20th Jan 2016

BT is set to face questions about the problems with its broadband services on the island of Skye after agreeing to a public meeting with local residents.

The telecoms company told Ian Blackford, Scottish National Party MP for Ross, Skye and Lochaber, that it had received reports of 160 faults on Skye up to January 14th.

While 130 of these had been resolved, 30 remained outstanding, the National reports.

The issues were reportedly caused by water penetration at Scoval that disrupted the Dunvegan exchange and a problem at Portree that had knock-on effects elsewhere.

Mr Blackford called for a public meeting after receiving a huge number of complaints from businesses and individuals who had been affected by unreliable broadband or a complete lack of service.

BT agreed to the meeting following talks in Westminster between Mr Blackford, BT's head of public affairs Tim O'Sullivan and general manager of Openreach Scotland Fraser Rowberry.

The public forum will be held in Portree but a date has not yet been set.

Mr Blackford said: "Folk have been let down and experienced little or no service, which I understand for many is still ongoing.

"We need to find a way of achieving superfast broadband for all of our communities. It is a necessity in the digital age that we have access to these capabilities so that our businesses can compete on a level playing field."

The MP went on to urge any individuals or businesses on Skye that are still without normal broadband connectivity to contact their internet service provider and copy his office into any correspondence.

There are alternatives to the underground copper and fibre networks used by BT, such as satellite broadband, which allows you to receive an internet signal through a small dish that is connected to a modem in your home or business premises.