Basic internet troubleshooting header image

Published: 16th Nov 2015

Many people aren’t entirely sure how the box with flashing lights in the corner of the living room is able to connect them to the rest of the world through their computer screen. Of course, they understand the basics, but the finer points of the technology may not be so familiar.

Luckily, it’s possible to work out quick fixes for some of the most common internet connections without the need for a degree in computer science.

If your internet connection is abnormally slow or has crashed, one of the first things to try is turning it off and on again. This advice is so well-known that it has become the first line of defence for tech support experts across the world, but it can be easy to forget when the internet picks a bad time to go down.

A simple restart can give the system a chance to get itself sorted out, and you will often find that the internet works once it has switched back on again.

If this doesn’t work, then it can be a good move to make sure all of the wires and cables running into the modem are fully connected. If you have children or animals in the house, it is particularly easy for something to be knocked out of place.

Make sure everything is fully connected by giving it a firm push into its socket, and you may well find that the modem starts working again. While you’re at it, check that it is properly plugged into the mains and switched on at the wall, as this can be easy to overlook.

If you are connecting to the internet wirelessly, make sure that your computer or other device is connecting to the right signal. If the network name is wrong, then it may have picked up on a neighbouring signal, possibly while your connection momentarily dropped out.

To fix this, simply search for other wireless networks, and select your one from the list. This should get you back online within a few minutes - just make sure to have your wifi password handy, as you may need to enter it to access your network.

Of course, these steps won’t always fix your problems, but it can be surprisingly easy to deal with minor issues yourself, without the need to call in tech support.