What is satellite broadband? header image

Published: 22nd Jun 2016

You may never have heard about satellite broadband, but it could prove to be a lifesaver if you move to a rural area that traditional means of connectivity can not access or will not serve due to cost.

Unlike broadband that relies on cables running underground and the location of the exchange, internet provided by satellites is not geographically limited, meaning that those living in the most remote parts of Britain can take advantage of the service.

So, how does it work and is it right for you?

Alternative to fixed-line

Not a week goes by without the story of a rural community being unable to access fast and reliable broadband as they are either too far away from the cabinet or service providers feel that it would not be financially viable to install the necessary technology to boost the speed and consistency of the connectivity currently available.

There have been countless campaign groups set up across the UK to attract the attention of BT and the government - who have partnered together to roll out super-fast broadband to 95 per cent of the country by the end of 2017 - but these are not always successful, leaving towns and villages struggling with snail-paced services.

For those who simply can't keep fighting against sub-standard connectivity, satellite broadband provides homes and businesses with an alternative to fixed-line services, relieving the headache of painfully slow connections.

How does it work?

Instead of relying on underground cables, satellite broadband works by sending and receiving signals from a dish attached to the property - much like Sky TV - and are sent to a satellite that is around 22,000 ft above earth in space. This means that every home or business located within the dish's footprint will be able to enjoy a broadband service.

Unlike Sky TV, satellite broadband is a two-way system, allowing customers to upload information as well as download it. This means you can send pictures, documents, music and other files through the internet, just like a traditional fixed-line service.

How is it installed?

Installing satellite broadband is usually quick, simple and minimally disruptive, meaning that it will be over in a couple of hours and then you'll be able to get on with the rest of your day. Firstly, a dish must be fitted to the outside of the property, to enable to information to be received and sent to the satellite in space.

The external dish is then connected to the modem inside the house or business, which can be tucked away somewhere to avoid cluttering up a room. At Avonline, customers are provided with a wireless router, to allow them to be able to enjoy the service no matter where they are in the property - just like satellite broadband's fixed-line counterpart.

Once the installation is complete, the service can be accessed through computers, smartphones and tablets, so all the family or employees can use the internet however and whenever they like.

Avonline's fibre guarantee 

Unlike many of our rivals, Avonline offers a fibre guarantee, which means that if steps are taken by BT or local authority to improve a community's access to super-fast broadband, we will allow customers to cancel their contract.

Once a customer receives news that the improvements have been completed, all they need to do is call us and explain what has happened. If we can't switch the service to our own fibre alternative, then the satellite broadband agreement can be ended, as long as 30 days written notice is given.

Satellite broadband is a great alternative to fixed-line for homes and businesses that are in rural areas of Britain. It provides customers with a consistent and fast service, that is unlikely to slow down during peak times, and could be the solution you're looking for.