Slow broadband is causing Welsh firm 'to lose business' header image

Published: 2nd Apr 2015

A company in a Welsh village has launched a petition to improve its access to broadband, as it claims the slow and inconsistent service it currently uses is causing it to lose business.

Although the Welsh government is currently rolling out super-fast speeds across the country, those in rural communities are missing out due to the remoteness of their area. Many are still having to struggle with an out-dated service that is no longer fit for purpose.

This includes Jane Evans, who owns the Llawrbetws Leisure park in Glan-yr-afon, leading her to start the petition, the Free Press reports. She wants to highlight the issues her village is experiencing and the fact that it won't benefit from the improved connectivity the rest of Wales will enjoy.

She told the newspaper that the slow speeds have affected the community in many different ways.

"This morning it took me fifteen minutes just to get my emails up and that is typical of our experience. We rely on the internet in so many ways whether its for school, leisure or business," Ms Evans explained.

"Especially now banks are closing in Bala and Corwen we were told to use internet banking instead but that’s not really possible. It’s frustrating for us and our customers and even though its hard to quantify, we have lost business."

She said that many people were becoming increasingly frustrated with BT and with organisers of the Super-fast Cymru scheme, as neither party can provide real answers to resolve the problem.

Assembly member Dafydd Elis-Thomas fully supports the petition and has agreed to present it to the National Assembly’s Petitions Committee on behalf of the village. He believes that fast and reliable internet connections are now essential to our daily lives, whether that be for work, school or entertainment.

Mr Elis-Thomas added that businesses, including Llawerbetws Leisure Park, rely on the latest technology to help them succeed, grow and provide the best possible service to customers.

A spokesperson for the Welsh government said that alternatives to fibre-optic broadband may be investigated for those premises that can access it, but the size and scale of the programme means improved connectivity cannot be rolled out everywhere at the same time.