Published: 22nd Jun 2016
Here are five of the reasons why we stand out from the crowd, to help you when making your own choice of broadband provider.
Commitment to outstanding customer service
With over 12 years’ experience in providing broadband, Avonline believes everyone should be able to get connected to a great service through a simple, hassle-free process.
This is why our call centre is based in the UK and available to customers at all times - to make sure each and every customer has the support they need during the installation of their satellite broadband.
But don’t just take it from us. You can hear what our customers think of our service in their own words, on the Testimonials section of our website. What they say is important to us, as it allows us to judge how we’re doing in providing the service excellence we aim for.
A wide range of choices to suit you
Through our partnerships with the top satellite broadband services in the market, we are able to offer a wide and flexible range of both home and business packages, so that you’re sure to find one that suits you.
Our partner Avanti is a London-based provider of next-generation satellites, and we use their newest technology -Hylas 2 - for the UK. We also work with Eutelsat, one of the world’s leading satellite operators and they manage KaSat - the most powerful satellite in the world at the time of its launch.
A guarantee for your broadband speed
Tired of seeing your broadband speeds fail to match up to the pre-installation advertised hype? We’re so confident in the service we provide that we’re the only satellite broadband provider to offer a speed guarantee: customers who choose our Avanti packages will always be able to count on an average download speed of 9 Mbps, measured on a 30-day rolling basis.
Customers on Avanti packages can enjoy maximum download speeds of 15 Mbps, making these packages ideal for all internet activities, including streaming. And remember, this includes homes in remote areas not traditionally able to access copper or fibre broadband, as satellite broadband, unlike copper or fibre, can provide equality of coverage to any home in the satellite’s footprint.
Low prices without compromising on quality
Our broadband packages offer a great deal for both our home and business customers, and what’s more, we guarantee that we will not increase the price of your monthly service during your initial contract period.
We also offer a 90-day no quibble upgrade or downgrade option to all our customers for free, regardless of whether they are on Avanti or Tooway packages.
Switch to fibre later on if you prefer
If your home is not currently eligible for fibre broadband, you can take advantage of faster speeds now with Avonline's satellite broadband.
There’s no need to worry that you might want to backtrack later on, if fibre broadband does arrive in your area, because we will be happy to switch you onto a fibre contract, or to end your contract with us if we are unable to and you wish to do so.
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