Published: 22nd Jun 2016
Virgin Media customers living in West Sussex town Crawley have complained about the broadband problems that have plagued them for months.
According to Crawley News, a significant number of people living in the area who are signed up to use the firm's broadband service have reported a myriad of issues in the last year - ranging from snail-paced speeds to an unstable connection.
Resident Norman Dalgetti explained to the website that he wishes he could turn back the hands of time and refuse Virgin's speed upgrade, which he accepted in June last year.
He said that at 120 Mbps, his level of connectivity was adequate, but when the firm "improved" the service and boosted it to 150 Mbps it has since been "wildly inconsistent", as it can swing from as high as 30 Mbps to a low of six Mbps in a matter of minutes.
"I cannot understand why it is so erratic. It can have nothing to do with network traffic, because the results are the same regardless of time of day," he complained.
Mr Dalgetti added that the issue is causing problems when he attempts to use the internet to speak to his fiancee, who is currently residing in the US.
"We talk for hours on Skype but this needs a minimum speed to function. There have been times [when] the connection wasn't fast enough and we had to make do with e-mail," he explained.
When he informed Virgin of the problems he was experiencing, Mr Dalgetti was told to abandon his Wi-Fi router and instead use a direct cable connection, but this resulted in no improvement whatsoever.
His main concern is that he is paying a premium every month for super-fast broadband, but is only being given access to "painfully slow" dial-up speeds.
Mr Dalgetti is not alone, as other residents are experiencing the same issues, including Pauline Leaphard, who lives in Matthey Place in the town. She believes that paying for a package that offers a service of 'up to' certain speeds is a "big con".
Under current guidelines, broadband providers can advertise their services as enabling customers to take advantage of speeds up to a certain amount of Mbps, even if only ten per cent will get that speed.
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